Replacement & Repair Policy – Rouge Hoops

At Rouge Hoops, each piece is handcrafted with dedication and love. We strive to offer you not only beauty but also quality and support.

Replacements:

• We accept replacement requests within the first 7 days from delivery.

• Replacements apply only if the accessory arrived damaged or with manufacturing defects.

• We do not offer cash refunds.

• We offer an identical or similar piece if the original model is unavailable.

• Alternatively, you may choose another piece of equal value.

Conditions for replacement:

• The accessory must be unused.

• A photo of the damage or defect must be sent at the time of the request.

• Customized pieces are not eligible for replacement unless a defect is proven.

Repairs:

• We perform repairs exclusively on earrings made by Rouge Hoops.

• Shipping and material costs required for the repair (clips, bases, or other parts) are the customer’s responsibility.

• Repair time may vary depending on the model and damage.

Contact Us:

Write to us via DM or email at rouge@rougehoops.com with photos of the accessory.

We’re here to help you!